Privacy Policy

In this privacy policy we explain you how we collect and use your personal data and information. This privacy policy applies to all your personal data that we process if you travel with us, purchase our services or utilize them, visit our website or in any other way you are in touch with us.

Processing and Security of Personal Data

When you utilize the services of Driftawave B.V. we need certain information from you. It is our policy to handle your personal data with the most care and transparency. We also process data, such as requesting data such as when requesting information, contests, and visiting our website. The amount of data we collect depends on how you interact with us.

Which Data Do We Collect?

Your personal data is mainly processed by us to give you an unforgettable journey. This personal data will only be used for matters related to your booking. We also use third parties who receive personal data and process this data on behalf of Driftawave B.V. For example airlines, local agencies, tour guides, community managers, insurance companies, and hotels. We only share data with external parties if this is necessary to carry out your trip.

Overview of Information We Record When Booking:

• Personal details: first and last name, address, gender, date of birth, meal preference, and travel preferences
• Phone number: we may need to contact you about your booking
• Email address: you will receive confirmation of your bookings
• Identification documents: passport or identity card details, including passport number, place of issue, date of issue and expiry date. In some countries, you will be asked for your passport when you check in at hotels. The reception staff will make a copy of this.
• Biometric data at borders: In more and more countries, a fingerprint is requested at airports at immigration/passport control. A photo of your face is also often taken. Local authorities require this procedure.
• Payment details: we use a secure payment environment. When you pay with iDeal or via bank transfer, your data will be stored in our administration in order to link the payment to your booking.
• Emergency contact: a telephone number of the person staying at home

Sensitive Personal Data

For the execution/delivery of travel services, we ask for your consent to process sensitive personal data, which may reveal health (such as wheelchair registration), religion (such as requests for religiously related food), or sexual life (e.g. when booking gay travel products) according to Art. 9 para. 1 GDPR and which are voluntarily provided to us.

This consent also includes processing by other lawful recipients for whom this data is necessary for the performance/provision of travel services, including potential recipients in a third country who may also receive data in the case of a non-equivalent level of data protection according to Art. 49 (1) lit. a GDPR.

The consent can be withdrawn at any time using the known contact options. If the revocation takes place prior to the provision of services, services for which these data are required can no longer be provided after the revocation. You are free not to give this permission. In this case, no contract can be concluded, as sensitive customer data may not be processed without explicit consent.

We Also Use Your Information For:

• Contact moments: telephone conversations may be recorded for training purposes
• System analysis: to make websites more user-friendly
• Newsletters: you may receive newsletters and offers (with unsubscribe option)
• Promotions: to contact you if you have won
• Reviews and surveys: to improve our services
• Tailor-made advice: to remember your preferences

Contact, Access, Changes or Removal

On request, we will indicate where and how we process your personal data. You can also request, correct, supplement, delete or shield this data under certain circumstances. Contact us via info@driftawave.com.

Retention Period

We will retain your personal data for as long as is reasonably necessary for the purposes described. However, based on legislation, it may be necessary for us to retain data for a longer period of time.

Legal Foundations

Based on the law, we must indicate which so-called bases are used for the processing of your personal data:

• Processing based on an agreement
• A legitimate interest of Driftawave
• A given permission
• In connection with a legal obligation

Data Security

We use extensive security procedures to protect the personal data processed by us, including preventing unauthorized access to this data.

Cookie Policy

Driftawave and third parties use cookies and other techniques to analyze websites, make them more user-friendly, offer social media and show you relevant offers. By using our website(s), you agree to this.

Types of Cookies:

• Functional cookies: for user-friendliness, so you don't have to login again
• Transaction cookies: for booking and commission purposes
• Analytics cookies: placed mostly on behalf of other parties such as Google Analytics, Hotjar, and Visual Website Optimizer for visitor behavior analysis
• Marketing cookies: to store your interests for relevant offers both on and outside the Driftawave websites

Third Party Cookie Partners

Driftawave cooperates with third parties in the field of social media, visitor statistics, advertisements and streaming video. Our partners include: Google (Analytics, Adwords, Youtube), Bing Search Marketing, Tradetracker (Affiliates), Facebook, Instagram, LinkedIn, Website Optimizer, Criteo, MailerLite, Hotjar, and Warmly (B2B visitor identification).

Why We Use Cookies

Cookies allow us to analyze surfing behavior and make offers that are relevant to you. You will not see the same offer every time, which does not match your wishes. We are constantly improving our online service based on data we derive from trends and behavior on our websites.

Managing Your Cookies

You can always delete the cookies on your device via your browser. You can also decide whether you want to accept cookies. Most web browsers automatically accept cookies, but you can set your browser to refuse cookies. We would like to point out that turning off cookies may limit your use of our website (and other websites). You can disable the use of Google cookies by visiting the Google advertising opt-out page.

Amendments

Driftawave reserves the right to make changes to the privacy statement.