Privacy

In this privacy policy we explain you how we collect and use your personal data and information. This privacy policy applies to all your personal data that we process if you travel with us, purchase our services or utilize them, visit our website or in any other way you are in touch with us.

Processing and security of personal data

When you utilize the services of Driftawave B.V. we need certain information from you.

It is our policy to handle your personal data with the most care and transparency. We also process data, such as requesting data such as when requesting information, contests, and visiting our website. The amount of data we collect depends on how you interact with us. For example, if you book a trip with us, we ask you for more extensive personal data than if you only request a brochure or surf our website.

Which data do we collect and what do we use this for?

Your personal data is mainly processed by us to give you an unforgettable journey. We may collect, use, store, and transfer various types of personal information about you. This personal data will only be used for matters related to your booking. We also use third parties who receive personal data and process this data on behalf of Driftawave B.V. For example airlines, local agencies, tour guides, community managers, insurance companies, and hotels. We only share data with external parties if this is necessary to carry out your trip.

Overview of the information we record when booking

• Your personal details: first- and last name, address, gender, date of birth, meal preference, and other travel preferences.
• Phone number: we may need to contact you about your booking.
• Email address: you will receive an email with, among other things, the confirmation of your booking(s) that you have made.
• Identification documents: additional personal data is required to record the trip, such as your passport or identity card details, including your passport number, place of issue, date of issue and expiry date. For some trips, for example due to the preparation of your visa application or obtaining the required travel authorizations or to record transport/excursions, a passport copy is required.
• In some countries, you will be asked for your passport when you check in at the hotels. The reception staff will make a copy of this. In some countries, hotels are required by law to identify and register their guests at check-in.
• In more and more countries, a fingerprint is requested at airports at immigration / passport control. A photo of your face is also often taken at this counter. Local authorities require this procedure, so keep this in mind.
• Payment details: in order to pay for your trip, we use a secure payment environment. When you pay with iDeal or via bank transfer, your data will be stored in our administration in order to link the payment to your booking.
• Person staying at home: while making the trip it may happen that we have to contact a person staying at home. Therefore, we ask you to enter a telephone number of the person staying at home in the booking form, so that we can contact you in the event of an emergency.

Sensitive personal data

For the execution/delivery of travel services, we ask for your consent to process sensitive personal data, which may reveal health (such as wheelchair registration), religion (such as requests for religiously related food), or sexual life (e.g. when booking) gay travel products (art. . 9 para. 1 GDPR) and which are voluntarily provided to us and processed by us for the performance/delivery of travel services.

This consent also includes processing by other lawful recipients for whom this data is also necessary for the performance/provision of travel services, such as tour operators or service providers (accommodation operators, carriers, etc.), including potential recipients in a third country who may also receive data in the case of a non-equivalent level of data protection according to Art. 49 (1) lit. an GDPR. The consent is valid for the duration of the business relationship between you and the controller and thereafter for storage within the framework of the legal retention obligation to which the controller and the recipients are subject and can be withdrawn at any time using the known contact options. The withdrawal of consent does not affect the lawfulness of the processing carried out based on the consent if the consent is not withdrawn. If the revocation takes place prior to the provision of services, services for which these data are required can no longer be provided after the revocation.

Consent is already required at the time of booking, because in many cases sensitive data can also be communicated to us at short notice during or after the trip and explicit consent cannot be guaranteed in all cases. You are free not to give this permission. In this case, no contract can be concluded, as sensitive customer data may not be processed without explicit consent.

If the sensitive personal data of your fellow travelers is processed as described above and they do not confirm the processing themselves, assure them as the person registering for the trip that the fellow travelers have been informed and agree to this.

We also use your information for the following

• Details of your contact moments with us: you can call us, email us, and approach us via social media. To make our service a little better every day, we analyze all contact moments. For example, our telephone conversations are recorded for training purposes.
• The use of our systems and services: to analyze websites, to make them more user-friendly, and to be able to offer social media.
• Newsletters: You may receive newsletters and other offers from us. For the content thereof, it is possible that we look at your interests and previous bookings. If you prefer not to receive newsletters and offers, you always have the option to unsubscribe via the link at the bottom of the newsletter.
• Promotions: if you have participated in a promotion, we can contact you and inform you if you have won. We also use this data to analyze our actions. This way they become even more fun every time.
• Review and survey: You can help other travelers with your review. By sharing experiences, you give others an even better picture of Driftawave or a specific trip. The answers you give in our survey are reviewed by us to further improve our services.
• Tailor-made advice: when you visit our website or make a booking with us, we remember what you like. We also use your data to improve our services and websites. To the extent required by law, Driftawave will ask for your permission.

Information you send us via our website

Our website also contains forms with which you can get in touch with us. When you use our event planner or request our ROI report, we process the details you enter, such as your name, work email address, telephone number, company and your wishes for the event. We use this information to answer your request, to prepare a proposal and to contact you about it, and we store it in our own systems. If you book a meeting via one of our booking buttons, the scheduling is handled by Calendly on its own website, under its own privacy policy.

Contact, access, changes or removal data and complaints

On request, we will indicate where and how we process your personal data. You can also request, correct, supplement, delete or shield this data under certain circumstances, for example if it is factually incorrect. This may result in you no longer being able to use (part of) our services. You can contact us via info@driftawave.com.

Retention period

We will retain your personal data for as long as is reasonably necessary for the purposes described on this web page. However, based on legislation, among other things, it may be necessary for us to retain data for a longer period of time.

Foundations

Based on the law, we must indicate which so-called bases are used for the processing of your personal data. This mainly looks at the processing of data based on 1) an agreement, 2) a legitimate interest of Driftawave, 3) a given permission and 4) in connection with a legal obligation.

Data security

We use extensive security procedures to protect the personal data processed by us, including preventing unauthorized access to this data.

Cookie Policy

Driftawave and a small number of selected third parties use cookies and similar techniques — including information stored in your browser — to keep the website working, to understand how it is used, and to recognise organisations that show interest in our offsites. Everything other than the strictly necessary items is placed only after you give consent via our cookie banner. You can change or withdraw your choice at any time through “Cookie settings” in the footer.

A cookie is a small text file placed on your computer or other equipment when you visit a website. Some of the techniques below store information in your browser without using a cookie; we treat those exactly the same way, and they are equally subject to your consent.

What we place, and how long it stays

• Necessary — always on. We store your cookie choice itself, and how you found us: the campaign link you arrived through, or the page that referred you. This lets us credit the right campaign if you later choose to fill in one of our forms. It stays in your own browser until you clear your browser data, it is never shared with any other party, and it reaches us only when you submit a form yourself.
• Analytics — only with your consent. Google Analytics tells us how the site is used (cookies _ga and _ga_YF2T9L2Y1X, kept for 13 months). Hotjar, served via Contentsquare, shows us where visitors get stuck (cookies _cs_c and _cs_id, kept for 13 months, and _cs_s for the current visit only).
• Marketing — only with your consent. Warmly helps us recognise which organisations are interested in our offsites. It stores a device identifier and session information in your browser, which remains until you withdraw consent or clear your browser data. Warmly may call on its identity partners LiveIntent and usbrowserspeed to do this.

What we do not do

We do not use advertising or retargeting networks, we run no social media tracking pixels, and we never sell or trade your data. Links to Calendly, LinkedIn, YouTube and Spotify are ordinary links: they open on those companies’ own websites and place nothing here. Our own measurement of personalised pages and the event planner works without cookies and stores no IP address.

Can you adjust or delete cookies?

Yes, at any time. “Cookie settings” in the footer reopens the panel, and withdrawing consent is as easy as giving it. You can also delete cookies and stored data through your browser, and set your browser to refuse cookies altogether — note that this may limit your use of this and other websites. Google offers its own opt-out via the Google advertising opt-out page.

Amendments

Driftawave reserves the right to make changes to the privacy statement.

Would you like to know more about how Driftawave handles data? Get in touch via info@driftawave.com