Terms and Conditions

Driftawave B.V. is registered with the General Dutch Association of Travel Agencies (ANVR), Travellers Guarantee Fund (VZR Garant) and the warranty agreements included in the Calamity Fund (Calamiteitenfonds).

Before making a booking with us you must ensure that you have read and understood these booking conditions. By asking us to confirm your booking you are accepting the terms and conditions laid out below.

Types of Agreements

1. Package Travel Agreement

If you book a package trip where the organizer is Driftawave, you enter into a package travel agreement with Driftawave B.V. The ANVR Traveler Conditions and General Travel Conditions apply.

ANVR Traveler conditions: www.anvr.nl/travellerterms.pdf

2. Third Party Organizer

If a company other than Driftawave B.V. is the organizer of the package tour, you enter into a travel agreement with that relevant organizer. Driftawave B.V. only acts as a reseller.

3. Non-Package Trips

For trips that don't meet package trip criteria, the general terms and conditions of the relevant entity and/or tour operator apply.

4. Reservations

When Driftawave B.V. makes your reservation, an agreement ensues between you and the service provider. We make reservations for airline tickets, car rentals, transfers, and hotel rooms.

Guarantee and Insolvency Protection

Driftawave B.V. uses VZR Garant's guarantee scheme (www.vzr-garant.nl/en). If services are not provided due to financial insolvency, you can contact VZR Garant:

• Address: Torenallee 20, 5617 BC Eindhoven, Netherlands
• Email: info@vzr-garant.nl
• Phone: +31 (0)85 13 07 630

Calamity Fund

The Calamities Fund Foundation terms apply to all package tours. You may receive your travel sum back if the trip cannot be carried out due to a calamity (war or natural disaster).

*Disclaimer: The Calamities Fund Foundation is only applicable for Dutch passport holders, passengers flying to/from The Netherlands, and Dutch citizens and close border residents.

Personal Information

Each passenger is responsible for the accuracy of information provided when making a reservation. Driftawave B.V. is not liable for damages if you cannot be reached due to incorrect contact information.

Cancellation

If you wish to cancel, the Driftawave B.V. cancellation policy is applicable. See our Cancellation Policy for details.

Health & Travel Insurance Requirement

We require you to personally purchase health & travel insurance that fully covers all your personal requirements including pre-existing medical conditions, cancellation charges, medical expenses and repatriation.

Liability

Driftawave B.V. takes responsibility for being an excellent provider. Liability is limited to a maximum of 20% of invoiced services where Driftawave B.V. is clearly at fault.

Applicable Law and Disputes

Dutch law is applicable to all agreements. Complaints may be submitted to Driftawave B.V. up to one month after completion of the service, or to the Dispute Committee via geschillencommissie.nl up to three months after.