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Terms and conditions

General terms and conditions apply to all bookings you make with Driftawave B.V., located in Kaatsheuvel, The Netherlands.

Driftawave B.V. is registered with the General Dutch Association of Travel Agencies (ANVR), Travellers Guarantee Fund (VZR Garant) and the warranty agreements included in the Calamity Fund (Calamiteitenfonds).

Below you can see which general terms and conditions apply in your specific case.

Before making a booking with us you must ensure that you have read and understood these booking conditions (raising any queries you may have with us).  By asking us to confirm your booking you are accepting the terms and conditions laid out below and acknowledging that you have read the terms of this contract and agree with it.

Types of agreements

1. If you book a package trip, where the organizer is Driftawave, you enter into a package travel agreement with Driftawave B.V. In that case, the ANVR Traveler Conditions, and the General Travel Conditions Driftawave B.V. apply as outlined here. One individual travel service (e.g. accommodation or car rental) is not a package holiday.

You can access the ANVR Traveler conditions through this link; https://www.anvr.nl/uploads/Traveller_Terms2024_d3c579a47f.pdf

2. If a company other than Driftawave B.V. is the organizer of the package tour, you enter into a travel agreement with that relevant organizer. In that case, both the ANVR traveler conditions, and the (possible) general terms and conditions of that tour operator apply. In the package travel agreement that you conclude with the relevant organizer in this case, Driftawave B.V. only acts as a reseller and does not become a party to that package travel agreement.

3. If you book a trip that does not meet the criteria for a package trip and that only consists of a separate tour or ticket, the general terms and conditions of that entity and/or tour operator apply. The flight you have booked can only be canceled or changed at the costs stated in those conditions of carriage.

4. If Driftawave B.V. makes your reservation. An agreement ensues between you and the service provider of your choice (such as an airline). We are categorically not a participating party in the final agreement. We make reservations for individual airline tickets, car rentals, transfers, and hotel rooms, and mediate in the establishment of travel health insurance.

Driftave B.V. is not liable for the correct implementation of services reserved through it. General transportation Terms and Conditions and/or delivery terms for the service provider involved apply to the agreement made, such as the airline, car rental agency, or hotel, and you agree to those Terms and Conditions when you make a reservation with Driftawave B.V.

Guarantee and Insolvency Protection

5. In order to meet its statutory obligation to provide a guarantee, Driftawave B.V. makes use of the guarantee scheme provided by VZR Garant (www.vzr-garant.nl/en). You can check that this is the case by visiting VZR Garant’s website and verifying that the organisation is listed as a participant. VZRGarant’s guarantee applies within the limits of its Guarantee Scheme (which can be found on VZR Garant’s website). The Guarantee Scheme specifies the exact (travel) offering to which VZR Garant’s guarantee applies and what the guarantee entails. If services are not provided due to the financial insolvency of Driftawave B.V., you can contact VZR Garant, which has its offices at Torenallee 20, 5617 BC Eindhoven, Netherlands, by sending an email to info@vzr-garant.nl or calling +31 (0)85 13 07 630.

 

Calamity Fund

6. The terms and conditions of the Calamities Fund Foundation also apply to all package tours and all individual accommodation or transport agreements (with the exception of separate air transport and car rental agreements and below mentioned disclaimer). This guarantee scheme means that, within the limits of the guarantee scheme, you as a consumer who participates in a package trip will receive (part of) your travel sum back if the trip cannot be carried out or cannot be carried out in full as a result of a calamity and that you will receive the necessary additional costs will be reimbursed if the trip has to be adjusted as a result of an emergency or if you have to be repatriated early. A calamity is defined as an abnormal event caused by war or natural disaster, all at the discretion of the Disaster Committee.

 

*Disclaimer: the Calamities Fund Foundation is only applicable for Dutch passport holders, passengers flying to and from The Netherlands, and/or Dutch citizens and close border residents as per guidelines from the Calamities Fund Foundation. This needs to be communicated clearly to Driftawave B.V. prior to purchasing any package trips, and/or any of the other above mentioned services so Driftawave B.V. can add this to the invoice upfront. If not communicated by the purchaser, client and/or traveller prior to booking, Driftawave B.V. cannot be held responsible due to the global scope of travellers, of which many are excluded by the Calamity Fund Foundation as this initiative has a centered approach to combine forces.

Privacy

7. Driftawave B.V. processes your personal data in accordance with the applicable (privacy) regulations. The Driftawave B.V. Privacy Policy applies to the processing of your personal data. This Privacy Policy describes in detail under which conditions and how Driftawave B.V. processes your personal data. In addition, the Privacy Policy indicates what your rights are with regard to your own personal data. The Driftawave B.V. Privacy Policy can be consulted and found at https://www.driftawave.com/privacy.

 

Personal information

8. Each individual passenger is always responsible for the accuracy of the information that is provided when making a reservation on the website, or in the course of a telephone reservation. Driftawave B.V. is never liable for any damages incurred in cases where the customer cannot be reached for the communications of any changes because of incorrect contact information.
The customer is also responsible for passing on any changes to their own email address, telephone number, etc. If this does not occur, Driftawave B.V. can never be liable for any resulting damages if customers cannot be reached to inform them of changes.

Confirmation upon agreement

9. Please carefully read your confirmation invoice, tickets and all other documentation we send you as soon as you receive them.  Contact us immediately if any information appears to be incorrect as it may not be possible to make changes later. You will be responsible for any costs and expenses involved in rectifying any inaccuracies except where we made the mistake.

Cancellation

10. If you wish or need to cancel your trip the Driftawave B.V. cancellation policy is applicable which can be found via this link. We advise and require all travellers to obtain a health and travel insurance prior to booking, that will cover any unforeseen circumstances, activated before leaving the 1st location like for example a train the day prior to your flight.

Official documents, passports, work permits, visas and vaccination

11. You must ensure that your travel documents, passports, work permits, visas and vaccination certificates are in order, and that you ensure that you have taken the advice of your primary care physician with regard to inoculations.  We will offer general advice but cannot be held responsible if you do not comply with current requirements before your departure.  We do not accept liability for any advice given of a general nature prior to the travel commencing.  You are responsible for a timely check-in for all flights and for presenting yourself to take up all pre-booked components of your travel.  No credit or refund will be given to you should you fail to take up any component of your travel or if you lose any travel documents. We draw your attention to the fact that there are certain inherent risks involved in all of the travels that we supply, and these must be accepted by you at your own risk.  If you wish to discuss any such risks with us, we would be more than happy to provide advice over the telephone or in writing.

Health & Travel Insurance Requirement

12. We require you to personally purchase health & travel insurance. You must be satisfied that your insurance fully covers all your personal requirements including pre-existing medical conditions, cancellation charges, medical expenses and repatriation in the event of accident or illness. If you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.

Miscellaneous

13. Any purchase of goods or services which you make while on the trip are solely at your risk, including, without limitation, such problems as defects, failure to ship or damage to goods while in shipment, whether or not the purchase was made from a vendor recommended by a guide, other person rendering trip services or any third party. We, and your local operators of tours and/or suppliers of services reserve the right to remove anyone from a trip without refund who acts in a manner which it considers unsafe or inconsiderate to fellow travellers or others and/or who ignores the requests of his or her guide(s) to act in a safe and considerate manner.

Liability

14. In executing the agreement, Driftawave B.V. takes responsibility for being an excellent provider. Regardless of the former, Driftawave B.V. is not liable for actions and/or negligence on the part of service providers involved, nor for the accuracy of information provided by these service providers. Driftawave B.V. is not responsible for images, brochures and other information materials in as far as these were issued at the behest of third parties. In as far as Driftawave B.V. itself is clearly at fault and the traveller suffers damages as a result (this means damages incurred as a result of loss of travel pleasure), the liability of Driftawave B.V. is limited to a maximum of 20% of invoiced services. So-called consequential damages are excluded.

Liability for damages for which the traveller is insured (such as through purchased travel insurance, and/or cancelation insurance or medical insurance) as well as liability for damages suffered by the traveller in the course of implementing a profession or business (including damages occurred because of missed connections, i.e. not arriving at the destination on time) are excluded. Driftawave B.V. is not responsible for any commitments made by its staff and/or third parties which obviously deviate from the Terms and Conditions, or the requirements stipulated in the Terms and Conditions of the responsible service providers, unless such commitments are later confirmed in writing. The exceptions and limitations to liability included in this article apply on behalf of the Driftawave B.V. staff, and/or the staff working for the associated third party.

Applicable law and disputes

15.Dutch law is applicable to all agreements between Driftawave B.V. and the traveller. The Dutch civil court, or the Dispute Committee, are the only parties authorized to have knowledge of disputes. Complaints about Reservations. Complaints about a reservation made by Driftawave B.V. may be submitted to Driftawave B.V. up to one month after completion of the reserved service, or, in case the trip did not take place, up to one month after the original departure date listed in the travel information. If the complaint is not resolved to the satisfaction of all parties in a timely fashion, or if no reparation is forthcoming, the traveller can submit the complaint to the Dispute Committee via geschillencommissie.nl up to three months after conclusion of the reserved service (or, in case the trip did not take place, three months after the original departure date). Complaints about Advice and Information Complaints about advice and information disbursed by Driftawave B.V. must be submitted by the passenger to Driftawave B.V. within one month of knowledge of the facts on which the complaint is based, and in any case, within one year of the advice or information provided, in writing, and with motivation. Any right to a claim expires one year after conclusion of the reserved service (or, in case the trip did not take place, one year after the original date of departure), or in case the complaint refers to service provision by Driftawave B.V., one year after this service provision.

All conditions mentioned above were provided to you at the time of booking. They can also be requested from Driftawave Customer Service Department via info@driftawave.com and will be emailed free of charge upon request. If any part of this reference gives rise to questions or comments, you can contact us via info@driftawave.com.

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